Refund policy

Returns

You have 14 days from the day your order is delivered to request a return.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all accessories included.

How to start a return

Email elastick777@gmail.com with your order number and the reason for the return. We will confirm the return and tell you where to send the item.

Please do not send an item back before contacting us. Returns sent without prior confirmation cannot be accepted.

Return shipping

If you are returning an item because you changed your mind, you cover the cost of return shipping.

If the item arrived damaged, faulty, or is not what you ordered, we cover return shipping and you will be refunded in full, including the original delivery charge.

Damaged or faulty items

Inspect your order when it arrives. If anything is damaged, defective, or incorrect, email us a photo within 14 days of delivery and we will replace the item or refund you in full.

Items that cannot be returned

Items that have been used, damaged after delivery, or are missing parts for reasons not caused by us
Personal care items where the seal or hygiene packaging has been opened
Gift cards and sale items marked as final sale

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund has been approved. Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take a number of business days for the money to appear in your account.

If more than 15 business days have passed since we confirmed your refund and you still have not received it, please contact us.